Tag Archive: media relations

  1. Media Relations Missteps: 4 Ways You’re Sabotaging Your Relationships with Reporters

    Media Relations

     

    As a PR professional, perhaps the most important lesson of your career is: relationships are key when working with the media. While this may appear to be a simple and to-the-point concept, PR pros and clients alike sabotage relationships with reporters all the time–usually without even realizing it.

    To help professionals identify toxic behavior before it’s too late, here are four ways you might be unintentionally sabotaging your relationship with media:

    1. You’re unresponsive to requests or take too long to confirm interview times: It is no small feat to capture a reporter’s attention with your news, so when they show interest in what you’re pitching, the last thing you should do is ignore requests for additional information or interviews. Time and again, I have seen clients and fellow PR pros wait days to respond to a reporter with a time that works for an interview, or flat-out ignore a reporter’s request for more information. Regardless of the reasoning behind this behavior, it is both detrimental to your success and is debilitating to a reporter who is trying to gather information for a story.
    2. You expect media to cater to your schedule: While promptly responding to interview requests is crucial to maintaining relationships with media, it is also important to be flexible when scheduling an interview. A surefire way to frustrate someone who is writing multiple articles and meeting dozens of deadlines a week is to refuse to work with him or her on finding a time to talk that works well with both of your schedules–not just yours. Remember, a reporter is not obligated to publish a story on your company or initiative, and you should be doing everything in your power to make sure he or she has all the information that is needed.
    3. You can’t (or won’t) deliver on your promises: As someone who speaks with the media on a daily basis, I can say from experience that there is nothing more uncomfortable than having to cancel an interview, retract a statement, or not deliver previously promised information to a reporter. Not only is this extremely uncomfortable, it is also unprofessional and can give the impression that you are not a reliable source for future stories and opportunities. Every interaction you have with a reporter is your chance to make a statement about the kind of company and/or PR professional you are–don’t sabotage yourself by failing to hold up your end of a pitch.
    4. You spam reporters with too many announcements or story ideas that are not newsworthy: While every company update feels (and is) important to someone within your organization, it is vital that the person in charge of your media relations asks if your announcement is actually important to media and other outside parties. If you constantly spam reporters with information that is unlikely to make it into the news cycle, you run the risk of appearing incapable of delivering real stories of interest.

    Maintaining relationships with reporters is similar to maintaining any other relationship in your life–it takes a certain amount of mutual respect, honesty and effort to keep the relationship healthy and beneficial for both parties. If you strive to do this with every one of your media contacts, you will never have to worry about sabotaging your professional relationships.

  2. How to Plan a Blogger Event

    Whether you’re a clothing company looking to spread the word about a new line or a restaurant debuting a seasonal menu item, garnering attention for your brand often involves looking beyond traditional media outlets and reaching out to another group of influencers: bloggers.

    Unlike traditional media, bloggers have a niche following that is hyper-specific to a certain region or topic (e.g. food), and they typically boast large social media audiences that consist of followers who have a vested interest in said topic. For these reasons and more, blogger events are an excellent tactic for shedding light on a product or service.

    So, how do you plan one?

    While it is always a good idea to enlist the help of an expert when planning and executing your next blogger event, here are a few key elements for creating the perfect event.

    • Create a Targeted Blogger List: Similar to building traditional media lists, finding the right bloggers for your event means spending a good deal of time scouring Google and browsing social media. While this step may seem straightforward, it is essential to remember that not all bloggers in your city – or even all bloggers covering a particular topic – are a good fit for your event. When searching, always take the time to read recent blog posts, check a blogger’s social media credentials, and review how often a blogger posts before adding them to your list. The last thing you want is to give a spot away to someone who won’t move the needle for your brand!

      For the popular Tex-Mex restaurant, Tijuana Flats, we were tasked with drumming up attention for their exciting, new “Flat Outrageous” menu. Considering that they have a substantial presence in multiple markets across the Southeast, we created a vetted blogger list of foodies, mommy bloggers and around-the-town bloggers in Raleigh, Jacksonville, Orlando, Tampa, North Miami, Charleston, Savannah, Charlotte, Columbia and Winston-Salem (all cities home to Tijuana Flats restaurants).
    • Decide on a Theme: This doesn’t necessarily mean you need to transform your event space with thousands of dollars worth of decorations, but it might! The theme of your event is an important aspect in getting bloggers to show. For example, hosting a tasting at your restaurant to showcase a new menu item is great, but hosting a “Summer Menu Preview” with wine pairings from a local vineyard is even more enticing. Planning blogger events around seasons, holidays, or even brand-specific initiatives establishes a theme and gives event attendees something to talk (and blog) about.

      Following our Tijuana Flats example, we crafted the theming for this event largely around the brand’s strong, highly playful persona that is all about embodying an attitude as bold as their flavors.
    • Create a Hashtag: Optimizing your blogger event to the fullest means reaching a blogger’s audiences across all platforms, including social media. The goal of a blogger event should never just be a one-time write-up from attendees; instead, create a hashtag so attendees can share their experiences in real-time on social media, and so your own social media audience can follow along.
      There are many strategies involved with hashtag creation and implementation, but a hashtag for your blogger event should be creative, related to your theme or company, and relatively short (you don’t want bloggers using up all 140 characters on the hashtag and leaving no room to talk about the event itself). According to SproutSocial, tweets with hashtags receive 55% more retweets and twice as much engagement as tweets without, meaning most any professional blogger is utilizing them. Make sure your official hashtag is in their mix.

      For our Tijuana Flats blogger event, we promoted the brands’ #FlatOutrageous hashtag to ensure all media attention, and fan interaction, could be easily followed and built around the new menu items.
    • Offer an Incentive: Events surrounding food or free experiences typically offer enough of an incentive to get bloggers to attend, but other initiatives may be trickier. Depending on your end goal and what you’re promoting, incentivizing attendees is the best way to receive a high number of RSVPs and glowing post-event reviews.

      As you may expect, Tijuana Flats’ incentives came in the form of delicious dishes straight off of the Flat Outrageous menu, available to sample at the guests’ leisure. Ensuring all of the offerings were top-notch was extremely important, as this first impression was definitely one that counted.
    • Communicate, Communicate, Communicate!: Sending an initial invitation doesn’t mean you’ve done all you can do to get a blogger to your event. Following up with those who have not RSVP’d, in addition to those who have RSVP’d, is an important step in ensuring that all your targeted bloggers attend your event.

      We communicated with bloggers before, during and after the event, ensuring they had everything they needed to accurately write their articles and share their experiences on social media.

    While planning a blogger event can seem overwhelming, following this criteria can help alleviate the anxiety surrounding RSVPs and event plans, while also resulting in targeted, positive coverage for your brand or initiative.

  3. What is a Media Kit and Why Does It Matter?

    media kit

    The most important thing you need to know about effective public relations is that its purpose is to build a mutually beneficial relationship between an organization and their publics. Textbook definitions aside, it always helps when the public is accurately informed. While there are multiple ways to do this, one surefire method to help control your own message is with a media kit.

    A media kit, or press kit, can be a company’s best friend when it comes to conveying precise information to an influencer, blogger, reporter, or member of the media. It is essentially a pre-packaged set of promotional materials that provides any information about a cause, company, organization or person that can be distributed for promotional use. Most of the time, reporters are the ones who receive these kits, and boy, do they find them helpful. You see, a media kit is different from a marketing brochure or website because it has such targeted information. Some company websites tend to have information about everything pertaining to the company as opposed to a singular focus, as they are trying to appeal to such a broad audience; the same can be said about marketing brochures. Media kits typically convey the information that is most pertinent – the exact information that companies want to see printed in a news story or feature.

    The media kit varies depending on the company. For example, at Findsome & Winmore, one of our clients is Orlando’s popular entertainment district, Old Town. The media kit we designed for this particular client is filled with colorful images of the property, along with a map of the district, and an overview of its shops and restaurants.

    media kit

    Another of our clients is Fountainhead Commercial Capital, a non-bank commercial lender. To contrast, their media kit gives an overview of the company’s founder, Chris Hurn, along with his headshot, company statistics, frequently asked questions and previous media placements.

    media kit

    When deciding what to include in a media kit, it would be wise to ask yourself what you want reporters to know about your company and/or products. Speaking from experience, reporters are very busy people. Anything you can do to make their jobs a little easier will be appreciated and potentially rewarded with some attention. A media kit is one way to do just that, giving reporters a valuable source of information that helps them build their stories. But what are the specific benefits to media kits? Let me count the ways.

    A media kits help with:

    • Making a first impression: Think of a media kit like an eye-catching resume. It helps grab media and investor attention and wraps everything into one neat package for a particular target audience. It is a collection of product information and articles assembled to address questions and provide everything needed to engage with your firm.
    • Hyper-targeting your company’s messaging: A media kit should be focused and share the precise messaging that you want to communicate. In short, it should effectively and efficiently tell people what to think.
    • Keeping things affordable: Printing can be costly for companies, so it’s OK to make your media kits available online. Companies often share their media kits on their websites. It is also common practice to make media kits password protected for media members. Either way, this can be much less expensive than reprinting media kits every time there is a change in your product information.
    • Providing assets for influencers: Speaking of downloads, having a media kit available online can also give you a place to share additional assets that media may need. For example, you can make your company logo available for download in the kit, along with approved high-resolution photos of your company, products and employees.

    So, can you get by without having a media kit? The answer is yes, but why make it harder for yourself to score more media coverage and/or investor interest? If getting more attention and responses from members of the press interests you, then creating an effective media kit is public relations 101.

    Be sure to remember that reporters and bloggers do not necessarily have to adhere to the material in your media kit and, sometimes, may not use everything that you give them. However, you can be sure that they have your company’s accurate, endorsed and approved information on hand and ready to use.

  4. 5 Tips for Navigating Trade Show Press

    Participating in an industry trade show can be an excellent tactic for getting your company, product or service in front of a targeted group of key influencers. While trade show participants most certainly understand the importance of having a presence on the show floor, many feel at a loss when it comes to interacting with the dozens of industry media who attend these shows.

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    To ensure that your company is a hit with media at your next trade show event, try following these five tips for navigating trade show press.

    1. Ask the event organizer for a list of confirmed media one month prior to the trade show: When reporters attend a trade show, they are tasked with squeezing in dozens of interviews, events, and other related activities into a span of just a few days. Needless to say, their trade show schedules tend to fill up rather quickly. In order to make sure your event or announcement gets on a reporter’s radar before it’s too late, start reaching out to them with details one month prior to the trade show. This will not only ensure that you get on their calendar, but it also gives you an idea of which media outlets are interested in your product/service/event before the trade show even starts.
    2. Spend time researching the attending media you are not familiar with: An important factor in navigating trade show press is understanding which reporters are actually interested in your announcement or product. Trade shows can draw media from a variety of industries and locations, so be conscious of who you are sending an invitation to, and whether or not it makes sense to do so.
    3. Consider hosting a media Q&A session: While the success of this tactic is dependent upon your reason for being at the trade show (e.g. you have an important company announcement to make), hosting a media Q&A session with your company’s spokesperson(s) is an excellent way to get multiple media outlets to your trade show booth at one time, and to provide them with the opportunity to ask any questions they might have about your announcement.
    4. Consider NOT hosting a media Q&A session: If you are at a trade show because it is an important event in your industry but you don’t actually have a new product to unveil or an announcement to make, do not host a media Q&A session. Instead, try scheduling one-on-one interviews with reporters while they are at the trade show to get them some face time with your CEO or update them on what’s to come from your company. This also applies to larger trade shows, such as CES and SXSW, which draw hundreds of members of the media who are usually swamped with appointments. Finding a time to speak with reporters that works best for their schedule, rather than allotting a specific time for a Q&A session, is the best way to ensure coverage at these large-scale events.
    5. Remember to follow up: Just like any form of media pitching, never let one announcement at a trade show be the end of your communication with a reporter. Following up via email with extra media materials (e.g. press release, photos, etc.) and a quick ‘thank you’ note is the key securing placements following your trade show event.

    Preparing for trade shows can be stressful, but with these tips (and some help from a professional media relations specialist), navigating trade show press doesn’t have to be.