Account Coordinator

The Account Coordinator will provide client support to the Client Service Team and day-to-day management of items such as tasks, research and coordination. This role will also assist in the administration of all aspects of marketing (including but not limited to) website development, public relations and marketing initiatives to attract potential customers and retain existing clients for the agency. This role also includes administrative duties as assigned such as managing daily office details. The position includes maintaining a high level of awareness of client activities, project management and professional communication with client contacts as needed.

ESSENTIAL FUNCTIONS:

 

Project Management/ CS Team Support 

  • Work to possess a deep knowledge of Workamajig, Microsoft Teams, and other essential company programs and functions in order to assist CS team 
  • Draft and manage Trainual processes and facilitate updates with CS team
  • Manage and regularly update internal templates and best practice documents 
  • Assisting the Client Services team with task waiting and project trafficking
  • Attending client calls with account leads to gather necessary information for task writing, research, and media relations material
  • Prepare and format branded account service-related documents such as meeting agendas, reports, proposals, presentations and other client communications and correspondence
  • Assist in administering client set-ups such as hosting, social media accounts, email newsletter programs
  • Conduct research as needed
  • Assist with project QA testing, including websites and email campaigns
  • Respond to and deliver client and internal requests in a service-oriented manner
  • Maintain current work-in-progress records and archives of past project information as appropriate
  • Provide other administrative support as needed/requested

PR

  • Assist in building and maintaining media lists
  • Compile media coverage in coveragebook
  • Update and draft monthly activity reports
  • Coordination of influencer events as needed for PR accounts
Personal Growth 
  • Generate list of professional goals to facilitate growth within the company
  • Regularly review and assess goals with supervisor

QUALIFICATIONS, ATTRIBUTES & EXPERIENCE

If you are looking to advance your career in a role with an established, forward-thinking company with top-notch clients and a family-friendly culture, please consider applying. We are seeking the best and brightest to join our team!

 

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